If DMU Library has to contact a content provider to investigate an online access problem, it is often useful for staff to have a screenshot of any error messages displayed.
You can take a screenshot of error messages from your Windows PC/laptop by pressing the Print Screen (Print Scr) key. This copies the image of the error message and temporaily stores it on your computer.
The screenshot can then be pasted into an email message or a Word document attached to an email. To paste the image, select the Paste option from the Edit tab on the browser toolbar, or press the CTRL + V keys together.
For guidance on how to take screenshots from other devices (including Mac and iOS devices), visit http://www.take-a-screenshot.org.
Send the screenshot with your name and contact details to firstname.lastname@example.org.